Refund & Return Policy
Overview
At Kawzy, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the conditions under which you can return products purchased from kawzy.com and how refunds are issued.
Returns Window
You have [Insert Number, e.g., 30] days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must also have all original tags attached, if applicable.
Non-Returnable Items
Certain types of items cannot be returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Custom or personalized products (as these are made specifically for you)
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at contact@kawzy.com with your order number and the reason for your return.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
- Package your item securely and include the RMA number on the outside of the package.
- Ship the item to the address provided in our return instructions.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and your bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@kawzy.com.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and your bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@kawzy.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kawzy.com and we will provide you with further instructions.
Printful Fulfillment
Please note that our products are fulfilled by Printful. In cases of lost or damaged items in transit, claims must be submitted within 30 days of the estimated delivery date and are subject to Printful’s investigation and sole discretion. Printful is not responsible for incorrectly provided customer names, addresses, etc..
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at contact@kawzy.com.
